They are appropriate for a wide range of jobs, including customer service, entry level, sales, graduate and junior management roles.
The exercises can be tailored to make them more relevant to particular industries or organisations if required (see our bespoke offering below). Plus, because the exercises can be administered on-line they are particularly useful in short-listing from large applicant pools.
SJT exercises can be used as part of a development process for staff, or during career or outplacement counselling.
The initial score indicates the level of an individual’s performance. Whilst working through the scenarios and dilemmas in greater detail provide opportunities to discuss the individual’s work style and how his or her approach might be improved.
The tests can also be used to evaluate training. For example, staff who are new to a customer service role could take the customer service SJT prior to the training and then again following the course.