Blog

  • Diversity, Equity & Inclusion (DE&I) in the Healthcare Sector

    A patient discussing with her doctor - Pearson TalentLens

    In an industry that faces many challenges, diversity, equity and inclusion (DE&I) are essential in the healthcare sector, where 64% of professionals are white, 20.6% Asian, 6% Hispanic and 5.7% African-American. A DE&I policy improves the quality of care, innovation and financial performance. Yet many organisations have yet to prioritise these initiatives, despite clear benefits such as better clinical decisions and reduced friction. Inclusive and transparent recruitment is crucial to eliminating bias and promoting a fair and high-performing working environment.

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  • Master recruiting and developing legal talent: 5 essential steps

    A lawyer talking to her client - Pearson TalentLens

    In an ever-changing legal environment, companies need to adopt effective strategies to attract and retain the best talent. Recruiting and developing the skills of legal professionals is crucial to long-term competitiveness and success. This guide outlines five essential steps to mastering these processes, enabling legal businesses not only to recruit quality talent, but also to develop and retain them, while optimising their experience as candidates and employees.

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  • The Power of Soft Skills in the Legal Profession

    Two female lawyers in a business meeting - Pearson TalentLens

    In the legal profession, where education, technical skills (hard skills), and experience are equal, what sets apart a good lawyer, paralegal, or other legal professional are their soft skills: behavioral, cognitive, and emotional competencies. A survey conducted by the legal profession community, Village de la Justice, among professionals in the sector (law firms, legal departments, recruitment agencies) revealed that soft skills are as important as hard skills. Let’s review the soft skills that are useful in the legal sector.

     

    Soft Skills Specific to the Legal Profession 

    Here are the essential soft skills needed to work in the legal sector:

    1. Excellent Communication Skills: 
    Both oral and written communication are crucial for drafting precise legal documents, explaining complex legal concepts clearly and concisely, and defending arguments convincingly.

    2. Analytical and Critical Thinking: 
    Conducting thorough research, analyzing and breaking down information from various sources to examine, verify, and identify key points relevant to cases.

    3. Problem-Solving: 
    Quickly identifying problems and proposing innovative and practical strategies.

    4. Emotional Intelligence and Empathy: 
    Understanding clients' needs and feelings and providing appropriate support.

    5. Ethics and Integrity: 
    Adhering to strict ethical standards, showing integrity in all actions, being honest, trustworthy, and fair in relationships.

    6. Time Management and Organization: 
    Prioritizing tasks and managing a heavy workload efficiently within tight deadlines.

    7. Stress Management: 
    Handling stress and maintaining high performance in tense situations and under pressure.

    8. Teamwork and Collaboration: 
    Effectively collaborating with colleagues, clients, witnesses, and other stakeholders. Good interpersonal skills facilitate interactions, build relationships, and promote cooperation.

    9. Adaptability and Flexibility: 
    Adjusting to new laws, regulations, and jurisprudence. Being flexible and adapting to different client styles in any situation.

    10. Negotiation Skills: 
    Listening, observing, persuading, controlling emotions, speaking effectively, and being responsive during negotiations.

     

    Examples of Cases Where Soft Skills Were Crucial 

    1. O.J. Simpson Trial (1995): 
    O.J. Simpson's defense team excelled in communication, presenting a compelling narrative and supporting it with precise facts. The lawyers used critical thinking to analyze evidence and highlight errors and inconsistencies in police methods. Creativity and flexibility were essential to overcome legal challenges, and both empathy and media pressure played significant roles.

    2. Nuremberg Trials (1945-1946): 
    Prosecutors presented clear and convincing evidence of atrocities committed by Nazi leaders. They demonstrated critical thinking by meticulously examining documents and testimonies to build strong arguments. Innovative solutions were needed for legal and logistical challenges, and empathy towards victims was crucial.

    3. Charlie Hebdo Attacks Trial (2020): 
    Lawyers managed intense emotions and high tensions during the trial of the alleged accomplices of the terrorists responsible for the Charlie Hebdo attacks. Flexibility and adaptability were required due to COVID-19-related interruptions, necessitating constant adjustments in judicial procedures.

     

    Tools for Assessing Soft Skills in Legal Professionals 

    1. Personality Inventories: 
    These tools assess personality traits, including interpersonal characteristics (leadership, sociability, cooperation, empathy), emotional management (stress resistance, flexibility/adaptability), work approach (reliability, detail orientation, regulation compliance, effort/persistence, initiative), and thinking style (innovation, analytical reasoning, independence).

    2. Cognitive Ability Tests: 
    These measure verbal, numerical, and spatial skills, as well as the ability to solve complex problems and learn easily. The WATSON-GLASER™ III is notably used by law firms to assess critical thinking, essential for verifying the truthfulness of obtained information.

    Soft skills differentiate and enhance the profiles of legal professionals. Continuously evaluating and developing soft skills is necessary for predicting and encouraging performance and contributing to both professional and personal fulfillment in the legal sector. 

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