At a Glance:
- ADMINISTRATION: 5 to 15 minutes, Online or by Telephone
- COMPETENCY AREAS: Sentence Mastery, Vocabulary, Fluency, Pronunciation
- LANGUAGE: English or Spanish
Versant
Excellent customer service begins with clear communication
Nothing increases customer churn faster than a few bad experiences with telephone agents and operators. Versant is a one-of-a-kind spoken language test that uses patented, computer-based technology to provide a measure of language proficiency that's as reliable as most human-rated tests. Versant enables you to ensure applicants and employees have the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
Who is it for?
Versant is a great tool for evaluating applicants who will have frequent contact with customers, including:
- Call Center Representatives
- Customer Service
- Technical Support
- Sales
- Cashiers/Clerks
Validity Studies
- With a correlation of r = .97, the computer-generated Versant Test scores are virtually indistinguishable from human scoring
- Versant is highly reliable as it is specifically designed to analyze speech of non-native speakers using patented speech processing technology
- Proven to be an unbiased assessment for a company's international applicants